U.S. Consumer Product Safety Commission
Office of Information and Public Affairs
4330 East West Highway, Bethesda, MD 20814, www.CPSC.gov
Report an Unsafe Product: http://SaferProducts.gov
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FOR IMMEDIATE RELEASE
December 27, 2011
Release #12-074
Firm's Recall Hotline: (800) 244-8202
CPSC Recall Hotline: (800) 638-2772
CPSC Media Contact: (301) 504-7908
Navien Recalls Tankless Water Heaters Due to Risk of Carbon Monoxide Poisoning
WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.
Name of Product: Navien Instantaneous or Tankless Water Heaters
Units: About 13,000
Importer: Navien America Inc., of Irvine, Calif.
Manufacturer: Kyung Dong Navien Co. Ltd., South Korea
Hazard: An unstable connection can cause the water heater's vent collar to separate or detach if pressure is applied. A detached vent collar poses a risk of carbon monoxide poisoning to the consumer.
Incidents/Injuries: None reported
Description: Navien tankless hot water heaters are white with "T-Creator" and "NAVIEN" on the front. Recalled model numbers are CR-180(A), CR-210(A), CR-240(A), CC-180(A), CC-210(A) and CC-240(A) manufactured in 2008. A label on the side of the water heater lists the model number along with the manufacturing year in YYYY format.
Sold by: Wholesale distributors to in-home installers nationwide from February 2008 through March 2009 for between $1,500 and $2,100.
Manufactured in: South Korea
Remedy: Consumers should immediately stop using and check the model and manufacture year information on their Navien water heater. Consumers with recalled water heaters should immediately contact Navien to schedule a free repair. Navien will replace all Nylon 66 vent collar with PVC collars. Consumers who continue use of the water heaters while awaiting repair, should have a working carbon monoxide alarm installed outside of sleeping areas in the home.
Customer contact: For additional information, contact Navien at (800) 244-8202 between 8 a.m. and 5 p.m. PT Monday through Friday, or visit the firm's website at www.navienamerica.com
Note: Regardless of the type of water heater that is used, every home should have a CO alarm outside all sleeping areas and consumers should ensure that their CO alarms have working batteries.
To see this recall on CPSC's web site, including a picture of the recalled product, please go to:
http://www.cpsc.gov/cpscpub/prerel/prhtml12/12074.html
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The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death from thousands of types of consumer products under the agency's jurisdiction. The CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical, or mechanical hazard or can injure children. The CPSC's work to ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters, and household chemicals - contributed significantly to the 30 percent decline in the rate of deaths and injuries associated with consumer products over the past 30 years.
To report a dangerous product or a product-related injury, visit www.saferproducts.gov, or contact CPSC's Hotline at info@cpsc.gov, (800) 638-2772 or CPSC's teletypewriter at (800) 638-8270. To join a CPSC e-mail subscription list, please go to https://www.cpsc.gov/cpsclist.aspx. Consumers can obtain recall and general safety information by logging on to CPSC's Web site at www.cpsc.gov.
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This message is from the U.S. Consumer Product Safety Commission (www.cpsc.gov),
an independent federal regulatory agency, located at 4330 East West
Highway, Bethesda, MD 20814 Toll-free hotline: (800) 638-2772.
Report an Unsafe Product: www.SaferProducts.gov
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