Wednesday, September 21, 2016

News From CPSC: 1 Recall Announced 9/20/2016

 

-----------NEWS from CPSC-----------
U.S. Consumer Product Safety Commission
Office of Communications
4330 East West Highway, Bethesda, MD 20814
www.cpsc.gov

1. Denon Recalls Rechargeable Battery Packs Due to Fire and Burn Hazards

http://www.cpsc.gov/en/Recalls/2016/Denon-Recalls-Rechargeable-Battery-Packs/  

 

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1. Denon Recalls Rechargeable Battery Packs Due to Fire and Burn Hazards

http://www.cpsc.gov/en/Recalls/2016/Denon-Recalls-Rechargeable-Battery-Packs/  

 

Recall Date: September 20, 2016

Recall Number: 16-267                                                                  

 

Denon Recalls Rechargeable Battery Packs Due to Fire and Burn Hazards 

http://www.cpsc.gov/en/Recalls/2016/Denon-Recalls-Rechargeable-Battery-Packs/

 

Recall Summary

 

Name of Product: HEOS 1 Go Pack rechargeable battery packs 

 

Hazard: The battery can overheat, posing a fire and burn hazards

 

Remedy: Replace

 

Consumers should immediately stop using the recalled battery packs and contact Denon for a free replacement battery pack, including shipping.

Consumer Contact: Denon toll-free at 844 -759-1987 from 10 a.m. to 10 p.m. ET Monday through Friday and 12 p.m. to 8 p.m. ET on Saturday or online at https://usa.denon.com and click on “Product Recall Information” at the bottom of the page.

 

Recall Details

 

Photos Available At: http://www.cpsc.gov/en/Recalls/2016/Denon-Recalls-Rechargeable-Battery-Packs/

 

Units: About 3,400 (in addition, 240 were sold in Canada) 240 were sol

 

Description: This recall involves Denon’s HEOS 1 Go Pack lithium-ion rechargeable battery packs for wireless speakers. Only HEOS 1 Go Packs with a 10-character alpha-numeric serial number beginning with 5 or 601G91 and ending with 3517 through 4004 are included in the recall; the battery packs are black or white, hexagon-shaped and have four blue LED lights and a power button.  HEOS, the model and serial numbers are printed on the bottom.  Only the speaker battery is being recalled.

 

Incidents/Injuries: None reported

Sold at: Best Buy (Magnolia), Brookstone and online at BestBuy.com and Amazon.com from May 2015 through June 2016 for about $100.

Importer: Denon Electronics (USA) LLC, of Mahwah, N.J.

Manufactured in: China

 

Note: Health Canada’s press release is available at http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2016/60100r-eng.php

 

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The U.S. Consumer Product Safety Commission (CPSC) is still interested in receiving incident or injury reports that are either directly related to a product recall or involve a different hazard with the same product. Please tell us about your experience with the product on SaferProducts.gov.

 

Media Contact

Please use the phone numbers below for all media requests.

Phone: (301) 504-7908

Spanish: (301) 504-7800

 

CPSC Consumer Information Hotline

Contact us at this toll-free number if you have questions about a recall:

800-638-2772 (TTY 301-595-7054)

Times: 8 a.m. � 5:30 p.m. ET; Messages can be left anytime

Call to get product safety and other agency information and to report unsafe products.

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an independent federal regulatory agency, located at 4330 East West
Highway, Bethesda, MD 20814  Toll-free hotline: (800) 638-2772.

 

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